Comunicação no Gerenciamento de Projetos com Equipes Virtuais / Communication in Project Management with Virtual Teams
Abstract
O objetivo desta pesquisa é entender como a comunicação é evidenciada nos estudos sobre equipes virtuais em gerenciamento de projeto, por meio de uma Revisão Sistemática da Literatura. Os resultados indicam um ganho positivo no desempenho das equipes em projetos quando temos um aumento da confiança das equipes virtuais e entendemos que uma liderança eficaz é primordial para um bom desempenho de equipes virtuais. Esse trabalho contribui para um melhor entendimento do conceito da comunicação no âmbito do gerenciamento de projetos com equipes virtuais.
Palavras-Chave: Comunicação. Equipes Virtuais. Gerenciamento de Projetos.
ABSTRACT
The aim of this research is to understand how communication is evidenced in studies on virtual teams in project management, through a Systematic Literature Review. The results indicate a positive gain in the performance of teams in projects when we have an increase in the confidence of virtual teams and we understand that effective leadership is paramount for the good performance of virtual teams. This work contributes to a better understanding of the concept of communication within the scope of project management with virtual teams.
Keywords: Communication. Virtual Teams. Project Management.
References
ANANTATMULA, Vittal; THOMAS, Michael. Managing global projects: A structured approach for better performance. Project Management Journal, v. 41, n. 2, p. 60-72, 2010.
ANAWATI, Danielle; CRAIG, Annemieke. Behavioral adaptation within cross-cultural virtual teams. IEEE transactions on professional communication, v. 49, n. 1, p. 44-56, 2006.
ARITZ, Jolanta; WALKER, Robyn; CARDON, Peter W. Media use in virtual teams of varying levels of coordination. Business and Professional Communication Quarterly, v. 81, n. 2, p. 222-243, 2018.
BAKER, Gary. The effects of synchronous collaborative technologies on decision making: A study of virtual teams. Information Resources Management Journal (IRMJ), v. 15, n. 4, p. 79-93, 2002.
BASSANINO, May; FERNANDO, Terrence; WU, Kuo-Cheng. Can virtual workspaces enhance team communication and collaboration in design review meetings?. Architectural Engineering and Design Management, v. 10, n. 3-4, p. 200-217, 2014.
BAZANINI, Roberto et al. COMUNICAÇÃO ORGANIZACIONAL: A ARTE SOFÌSTICA NAADMINISTRAÇÃO. Revista Pensamento Contemporâneo em Administração, v. 10, n. 1, p. 62-77, 2016.
BEISE, Catherine M.; NIEDERMAN, Fred; MATTORD, Herb. IT project managers' perceptions and use of virtual team technologies. Information Resources Management Journal (IRMJ), v. 17, n. 4, p. 73-88, 2004.
BERANEK, Peggy M.; MARTZ, Ben. Making virtual teams more effective: improving relational links. Team Performance Management: An International Journal, v. 11, n. 5, p. 200-213, 2005.
BJORVATN, Torbjørn; WALD, Andreas. Complexity as a driver of media choice: A comparative study of domestic and international teams. International Journal of Business Communication, p. 2329488419874367, 2019.
CARVALHO, MM de; RABECHINI JR, Roque. Fundamentos em gestão de projetos: construindo competências para gerenciar projetos. São Paulo: Atlas, 2011.
CHANG, Hsin Hsin; CHUANG, Shuang-Shii; CHAO, Shu Han. Determinants of cultural adaptation, communication quality, and trust in virtual teams' performance. Total Quality Management, v. 22, n. 3, p. 305-329, 2011.
CHI, Shyue-Ping; CHANG, Yin-Yih; TSOU, Chi-Ming. The effect of team characteristics and communication environment to the virtual team performance. International Journal of Networking and Virtual Organisations, v. 10, n. 2, p. 137-152, 2012.
DAIM, Tugrul U. et al. Exploring the communication breakdown in global virtual teams. International Journal of Project Management, v. 30, n. 2, p. 199-212, 2012.
DROUIN, Nathalie; BOURGAULT, Mario; GERVAIS, Caroline. Effects of organizational support on components of virtual project teams. International Journal of Managing Projects in Business, v. 3, n. 4, p. 625-641, 2010.
FERNANDEZ, Dominique Bonet Bonet; JAWADI, Nabila. Virtual R&D project teams: From e-leadership to performance. Journal of Applied Business Research (JABR), v. 31, n. 5, p. 1693-1708, 2015.
GARTNER. (2020). RETRIEVED FROM https://www.gartner.com/en/newsroom/press-releases/2020-04-03-gartner-cfo-surey-reveals-74-percent-of-organizations-to-shift-some-employees-to-remote-work-permanently2.
GREENBERG, Penelope Sue; GREENBERG, Ralph H.; ANTONUCCI, Yvonne Lederer. Creating and sustaining trust in virtual teams. Business horizons, v. 50, n. 4, p. 325-333, 2007.
GROSSE, Christine Uber. Managing communication within virtual intercultural teams. Business Communication Quarterly, v. 65, n. 4, p. 22-38, 2002.
GUO, Zixiu et al. Improving the effectiveness of virtual teams: A comparison of video-conferencing and face-to-face communication in China. IEEE Transactions on Professional Communication, v. 52, n. 1, p. 1-16, 2009.
HOLANDA, Aurélio Buarque de. Dicionário Aurélio escolar da língua portuguesa. Rio de Janeiro: Nova Fronteira, 1988.
HOVDE, Marjorie Rush. Factors that enable and challenge international engineering communication: A case study of a United States/British design team. IEEE Transactions on Professional Communication, v. 57, n. 4, p. 242-265, 2014.
HUNG, Chia‐Liang; KUO, Shan-Jan; DONG, Tse‐Ping. The relationship between team communication, structure, and academic R&D performance: empirical evidence of the national telecommunication program in Taiwan. R&D Management, v. 43, n. 2, p. 121-135, 2013.
HUNSAKER, Phillip L.; HUNSAKER, Johanna S. Virtual teams: a leader's guide. Team Performance Management: An International Journal, v. 14, n. 1, p. 86-101, 2008.
JARVENPAA, Sirkka L.; KNOLL, Kathleen; LEIDNER, Dorothy E. Is anybody out there? Antecedents of trust in global virtual teams. Journal of management information systems, v. 14, n. 4, p. 29-64, 1998.
JARVENPAA, Sirkka L.; LEIDNER, Dorothy E. Communication and trust in global virtual teams. Organization science, v. 10, n. 6, p. 791-815, 1999.
KANAWATTANACHAI, Prasert; YOO, Youngjin. The impact of knowledge coordination on virtual team performance over time. MIS quarterly, p. 783-808, 2007.
KAYWORTH, Timothy; LEIDNER, Dorothy. The global virtual manager: A prescription for success. European Management Journal, v. 18, n. 2, p. 183-194, 2000.
KAYWORTH, Timothy R.; LEIDNER, Dorothy E. Leadership effectiveness in global virtual teams. Journal of management information systems, v. 18, n. 3, p. 7-40, 2002.
KERZNER, Harold. Gerenciamento de projetos: uma abordagem sistêmica para planejamento, programação e controle-2ª Edição. Editora Blucher, 2015.
KRAHN, Jennifer; HARTMENT, F. Effective project leadership: A combination of project manager skills and competencies in context. In: biennial meeting of the Project Management Institute Research Conference, Montreal, Canada. 2006.
MCDONOUGH, Edward F.; KAHN, Kenneth B.; GRIFFIN, Abbie. Managing communication in global product development teams. IEEE Transactions on Engineering Management, v. 46, n. 4, p. 375-386, 1999.
PAUL, Ravi; DRAKE, John R.; LIANG, Huigang. Global virtual team performance: The effect of coordination effectiveness, trust, and team cohesion. IEEE Transactions on Professional Communication, v. 59, n. 3, p. 186-202, 2016.
PMI - Project Management Institute. Guia PMBOK®: Um Guia para o Conjunto de Conhecimentos em Gerenciamento de Projetos, Sexta edição, Pennsylvania: PMI, 2017.
POWELL, Anne; PICCOLI, Gabriele; IVES, Blake. Virtual teams: a review of current literature and directions for future research. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, v. 35, n. 1, p. 6-36, 2004.
RUSSO, Rosaria; CAMANHO, Roberto. Criteria in AHP: a systematic review of literature. Procedia Computer Science, v. 55, p. 1123-1132, 2015.
SARKER, Saonee et al. The role of communication and trust in global virtual teams: A social network perspective. Journal of Management Information Systems, v. 28, n. 1, p. 273-310, 2011.
SILVA, Caio Pedrinho; PASCHOALOTTO, Marco Antonio Catussi; ENDO, Gustavo Yuho. Liderança organizacional: uma revisão integrativa brasileira. Revista Pensamento Contemporâneo em Administração, v. 14, n. 1, p. 146-159, 2020.
SOSA, Manuel E. et al. Factors that influence technical communication in distributed product development: an empirical study in the telecommunications industry. IEEE transactions on engineering management, v. 49, n. 1, p. 45-58, 2002.
SUCHAN, Jim; HAYZAK, Greg. The communication characteristics of virtual teams: A case study. IEEE transactions on Professional Communication, v. 44, n. 3, p. 174-186, 2001.
VERBURG, Robert M.; BOSCH-SIJTSEMA, Petra; VARTIAINEN, Matti. Getting it done: Critical success factors for project managers in virtual work settings. International journal of project management, v. 31, n. 1, p. 68-79, 2013.
WEBSTER, Jane; WONG, W. K. P. Comparing traditional and virtual group forms: identity, communication and trust in naturally occurring project teams. The International Journal of Human Resource Management, v. 19, n. 1, p. 41-62, 2008.
WEIMANN, Peter et al. Enhancing team performance through tool use: How critical technology-related issues influence the performance of virtual project teams. IEEE Transactions on Professional Communication, v. 56, n. 4, p. 332-353, 2013.
ZUOFA, Tarila; OCHIENG, Edward G. Working separately but together: appraising virtual project team challenges. Team Performance Management: An International Journal, v. 23, n. 5/6, p. 227-242, 2017.
DOI: http://dx.doi.org/10.12819/2022.19.5.4
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
ISSN 1806-6356 (Print) and 2317-2983 (Electronic)