Performance Baseada na Empresa Foco da Cadeia de Suprimentos: um Estudo Sobre Fornecedor de Segunda Camada / Performance Based in Focus Company Supply Chain: a Second Tier Supplier Study
Resumo
A partir da análise de um caso entre um PSL (Prestador de Serviços Logísticos), responsável pelas operações logísticas de uma grande rede de Fast-Food no Brasil, e seu fornecedor de serviços de manutenção, o estudo apresenta a relação existente entre um fornecedor de primeira camada (first tier) e um de segunda (second tier). Procura-se entender que mecanismos utilizam para estabelecer critérios de performance para uma operação focalizada na cadeia de suprimentos. Os conflitos existentes nas abordagens sobre relações na cadeia de suprimentos, principalmente sobre a visão ‘ganha-ganha’, métodos de apuração e avaliação de performance são discutidos na forma de estudo de caso. O resultado apresentado é um exemplo de possibilidades práticas que podem contribuir para o entendimento destes pontos, bem como dar embasamento a ideias e estudos para um tema ainda em evolução.
Palavras Chave: Cadeia de Suprimentos. Operador logístico. Terceirização.
ABSTRACT
Based on the analysis of a case between a LSP (Logistic Service Provider), responsible for the logistical operations of a large Fast Food Company in Brazil, and its maintenance service provider, the study presents the relationship between a supplier of First tier and second tier. It is sought to understand what mechanisms are used to establish performance criteria for a supply chain-focused operation. Conflicts in the approaches to supply chain relationships, especially the 'win-win' view, assessment methods, and performance evaluation are discussed in the form of a case study. The result presented is an example of practical possibilities that can contribute to the understanding of these points, as well as give support to ideas and studies for a theme still in evolution.
Key words: Supply Chain. Logistic Operator. Outsourcing.
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DOI: http://dx.doi.org/10.12819/2017.14.4.7
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ISSN 1806-6356 (Impresso) e 2317-2983 (Eletrônico)