Gestão Organizacional e do Conhecimento em Organizações Descentralizadas / Organizational and Knowledge Management in Decentralized Organizations
Abstract
Este estudo foca em desafios enfrentados pelas organizações descentralizadas em caráter decisório e geográfico. O artigo investiga os principais problemas de gestão dessas instituições e possíveis alternativas de contorno. Utilizou-se a pesquisa bibliográfica narrativa. O Tribunal de Justiça do Piauí (TJPI) foi usado como caso-tipo para ilustrar e entender determinadas situações expostas pela literatura, pelo fato de ser uma organização descentralizada no contexto decisório e geográfico. Os resultados apontaram eixos de análise de possíveis problemas, dentre eles (1) os recursos humanos e de infraestrutura, (2) a comunicação, (3) a coordenação das atividades e (4) gestão do conhecimento. Concluiu-se que as organizações descentralizadas devem enfatizar uma gestão participativa, encontrando um equilíbrio entre explorar as estruturas existentes e a diversidade dos membros da equipe. O presente estudo contribui para o aprendizado organizacional e as discussões de gestão de conhecimento, sugerindo como aprimorar as ações voltadas para essas questões em organizações dispersas. Vale ressaltar que essa contribuição se estende a possíveis soluções organizacionais por conta da adaptação empresarial ao teletrabalho, forçado mundialmente em 2020 pela pandemia da Covid-19, uma vez que os funcionários ficaram em locais geograficamente distantes usando ferramentas tecnológicas para execução de tarefas e tomada de decisões.
Palavras-chaves: Organizações descentralizadas. gestão do conhecimento. gestão organizacional.
ABSTRACT
This study focuses on challenges faced by decentralized organizations in decision-making and geographical nature. The article investigates the main management problems of these institutions and possible contour alternatives. Narrative bibliographic research was used. The Court of Justice of Piauí (TJPI) was used as a case-type to illustrate and understand certain situations exposed in the literature, due to the fact that it is a decentralized organization in the decision-making and geographic context. The results indicated axes of analysis of possible problems, including (1) human and infrastructure resources, (2) communication, (3) coordination of activities and (4) knowledge management. It was concluded that decentralized organizations should emphasize participatory management, finding a balance between exploring existing structures and the diversity of team members. This study contributes to organizational learning and knowledge management discussions, suggesting how to improve actions aimed at these issues in dispersed organizations. It is noteworthy that this contribution extends to possible organizational solutions due to the business adaptation to telework, forced worldwide in 2020 by the Covid-19 pandemic, since employees stayed in geographically distant locations using technological tools to perform tasks and take care of decisions.
Keywords: Decentralized organizations. knowledge management. organizational management.
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DOI: http://dx.doi.org/10.12819/2021.18.10.7
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