Prestadores de Serviços Logísticos no Brasil - As Soluções Criadas no Período da Pandemia / Logistics Service Providers in Brazil - The Solutions Created During the Pandemic
Resumen
As empresas de prestação de serviços logísticos (PSL) foram influenciadas pelas mudanças que a Covid-19 impôs às pessoas e às organizações, reflexo dos meios de compra e entrega (principalmente do e-commerce). Nesse contexto, o objetivo da presente pesquisa foi analisar as soluções criadas pelos PSL no Brasil durante a pandemia. Por meio da utilização de dados secundários extraídos de websites especializados no setor, o estudo classifica as principais iniciativas para suportar as operações num período marcado pelas restrições. É constatado que a pandemia direcionou os PSL a se adequarem a um novo cenário impulsionado pelas compras no e-commerce. É apresentado e discutido um conjunto de 16 soluções e 7 agrupamentos que foram classificados na pesquisa. As informações sinalizam a gestores caminhos e soluções que podem contribuir para a gestão de entregas cada vez mais rápidas, bem como oferecem a acadêmicos um leque de opções que podem ser mais bem exploradas.
Palavras-chave: Prestador de Serviço Logístico (PSL). Soluções logísticas. Inovações logísticas. E-commerce.
ABSTRACT
Logistics Service providers (LSP) were influenced by the changes Covid-19 imposed on people and organizations, reflecting the means of purchase and delivery (mainly e-commerce). In this context, the present research aims to analyze the solutions created by the LSP in Brazil during the pandemic. Through secondary data extracted from websites specialized in the sector, the study classifies the leading initiatives to support operations in a period marked by restrictions. It is verified that the pandemic directed the LSP to adapt to a new scenario driven by e-commerce purchases. A set of 16 solutions and 7 clusters classified in the research is presented and discussed. The information points to managers' paths and solutions that can contribute to the management of increasingly faster deliveries and offer academics a range of options that can be better explored.
Keywords: Logistics service provider (LSP). Logistics solutions. Logistics innovations. E-commerce.
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DOI: http://dx.doi.org/10.12819/2023.20.8.2
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