Planejamento da Gestão da Qualidade na Movimentação de Cargas Pelos Portos: Análise da Literatura Internacional / Planning Quality Agement in Moving Loads Through Ports: Analysis of International Literature
Resumo
Essa investigação objetiva identificar as principais características dos estudos empíricos internacionais sobre o planejamento da gestão da qualidade na movimentação de cargas pelos portos, sob a ótica da avaliação de desempenho. Trata-se de um estudo qualitativo, com objetivo exploratório-descritivo, que utiliza como estratégia de pesquisa a pesquisa-ação por intermédio do instrumento de intervenção o Knowledge Development Process-Constructivist (ProKnow-C), em que foram coletados dados primários e secundários, de procedimento bibliográfico. Apresenta-se como resultados: (a) a rede de autores, sendo composta por vinte e nove (29) clusters; (b) acoplamento bibiográfico, distribuídos em 19 clusters; (c) os autores de destaque, sendo “Bichou e Gray”; (d) o artigo mais citado, intitulado “A logistics and supply chain management approach to port performance measurement”; (e) o periódico de destaque, o “Maritime Policy and Management”; (f) a rede dos países das pesquisas, Estados Unidos, Espanha e Itália; (g) as palavras-chaves de destaque, “ports and harbors”, “planning”, “port management” e “service quality; (h) a construção de ferramentas para a avaliação de desempenho portuário seguida da Servqual; (i) a rede de universidades, na qual destacou as ligações formada pelas Business College of Athens (BCA) Center for Maritime Economics and Logistics (MEL), Centre for International Shipping and Logistic; (j) a esfera em que se passou o estudo, sendo a “Não identificado e/ou estudo teórico” a mais representativa seguido do setor público.
Palavras-chaves: Gestão da Qualidade. Planejamento. Portos. Proknow-C.
ABSTRACT
This investigation aims to identify the main characteristics of international empirical studies on quality management planning in cargo handling through ports, from the perspective of performance evaluation. It is a qualitative study, with an exploratory-descriptive objective, in which research-action research using the Knowledge Development Process-Constructivist (ProKnow-C) as a research strategy, in which primary data were collected and secondary, bibliographic procedure. The results are presented: (a) the network of authors, comprising twenty-nine (29) clusters; (b) bibiographic coupling, distributed in 19 clusters; (c) prominent authors, being “Bichou and Gray”; (d) the most cited article, entitled “A logistics and supply chain management approach to port performance measurement”; (e) the prominent journal, “Maritime Policy and Management”; (f) the network of research countries, the United States, Spain and Italy; (g) the key words, “ports and harbors”, “planning”, “port management” and “service quality; (h) the construction of tools for the assessment of port performance followed by Servqual; (i) the network of universities, in which he highlighted the connections formed by the Business College of Athens (BCA) Center for Maritime Economics and Logistics (MEL), Center for International Shipping and Logistic; (j) the sphere in which the study took place, with the “Unidentified and / or theoretical study” being the most representative followed by the public sector.
Keywords: Planning. Ports. Proknow-c. Quality management.
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DOI: http://dx.doi.org/10.12819/2021.18.6.3
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